Sales Floor Supervisor: Customer Experience Lead

Lowe's; McKinney (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering outstanding customer service, merchandising, and store safety. The role involves coaching, task delegation, and ensuring adequate department coverage across customer-facing and back-end activities.

The position emphasizes training, performance management, and collaboration with store leaders to achieve sales and service objectives.

Qualifications

• High School Diploma or equivalent or 3–5 years in a retail environment.
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience working cross-functionally and using Microsoft Office Suite.

Responsibilities

• Provide resources and tools to support those helping customers.
• Assist with down stocking and area recovery; contribute to merchandising decisions.
• Coach, train and manage associates; ensure department coverage and safety walks.

Skills

Customer service

Leadership

Training/Mentoring

Cross-functional collaboration

Microsoft Office Suite

Pro customer support

Education

High School Diploma or equivalent

Tools

Genesis

Sterling

M2O

Project Tool

Thin Client

Job description

Lowe's is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering outstanding customer service, merchandising, and store safety. The role involves coaching, task delegation, and ensuring adequate department coverage across customer-facing and back-end activities.

The position emphasizes training, performance management, and collaboration with store leaders to achieve sales and service objectives.