Sales Floor Leader - Customer Experience & Merchandising

JCPenney; Centerville (OH); On-site; USD 54,442,752 - 68,053,440; Full time

Benefits offered by this job

Medical/Dental/Vision

Term Life Insurance

Paid Vacation/Holidays

401(k) with Company Match

Associate Discount

Job summary

JCPenney in Centerville, OH seeks a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and ensuring merchandise standards. You will train staff, manage omnichannel processes, and oversee store programs across departments.

You will lead specialty areas, hire and coach associates, and uphold safety and performance standards while delivering a positive shopping experience for customers.

Qualifications

• Growth mindset to improve products, stores or practices.
• Critical thinking to analyze problems and guide decisions.
• Leadership to foster teamwork and performance.
• Accountability for customer experiences and outcomes.
• Ability to implement plans efficiently and delegate when needed.
• Drive to achieve results and continuous improvement.

Responsibilities

• Directs Customer Service and sales activities; resolves issues and models service.
• Manages merchandise standards and executes pricing, signing and visual processes.
• Trains, mentors and coaches associates in omnichannel workflows.
• Leads specialty areas (Fine Jewelry, Mattress, Windows) to grow sales.
• Partners to source and hire hourly store talent and develop staff.
• Meets performance standards across shrink, safety, scheduling, and engagement.

Skills

Growth Mindset

Critical Thinking

Leadership

Accountability

Implementation Excellence

Results Driven

Job description

JCPenney in Centerville, OH seeks a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and ensuring merchandise standards. You will train staff, manage omnichannel processes, and oversee store programs across departments.

You will lead specialty areas, hire and coach associates, and uphold safety and performance standards while delivering a positive shopping experience for customers.