Sales Floor Leader: Customer Experience & Merchandising

JCPenney; Strongsville (OH); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Sales Floor Assistant in Strongsville, OH to drive customer service and profitable sales growth. You will lead associates, maintain merchandise standards, and train team members to execute sales-building programs.

You will manage restock, inventory processes and visual merchandising, ensuring a clean, organized store environment. You will also support omnichannel tasks and operational responsibilities as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to motivate and engage a retail team.
• Proven problem-solving and conflict-resolution abilities.

Responsibilities

• Deliver outstanding customer service and drive sales.
• Lead and develop associates to achieve goals.
• Plan and execute merchandise placement and restock.
• Support inventory processes and RFID/stock systems.
• Assist with visual standards and store presentation.
• Support omnichannel tasks and store operations.

Skills

Customer service

Leadership

Problem solving

Attention to detail

Team collaboration

Job description

JCPenney is seeking a Sales Floor Assistant in Strongsville, OH to drive customer service and profitable sales growth. You will lead associates, maintain merchandise standards, and train team members to execute sales-building programs.

You will manage restock, inventory processes and visual merchandising, ensuring a clean, organized store environment. You will also support omnichannel tasks and operational responsibilities as needed.