Sales Floor & Merchandising Lead

JCPenney; Mentor (OH); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Associate discount

Paid time off

Holiday pay

Job summary

JCPenney in Mentor, OH is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing sales-building programs.

You will train and develop associates, manage inventory processes, support RFID operations, and help with visual merchandising and store recovery to ensure a clean, organized environment. This role requires strong service orientation and teamwork.

Qualifications

• Provides excellent customer service and resolves issues.

Responsibilities

• Customer Service & Sales: deliver outstanding service and resolve issues.
• Door to Floor / Restock / RFID & Inventory: plan merchandise placement and assist with inventory processes.
• SET / Visual / Environment: assist with floor moves and visual detailing to support merchandising statements.
• Omnichannel: assist with jcp.com orders and in-store pickup/processes as needed.
• General Operations: support MTO, vendor returns, and annual inventory processes.

Skills

Customer service

Team leadership

Merchandise standards

Training & development

Tools

RFID

Inventory systems

Job description

JCPenney in Mentor, OH is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, maintaining merchandise standards, and executing sales-building programs.

You will train and develop associates, manage inventory processes, support RFID operations, and help with visual merchandising and store recovery to ensure a clean, organized environment. This role requires strong service orientation and teamwork.