Sales Floor Lead: Customer Experience & Merchandising

JCPenney; Lexington (KY); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Associate discount

Job summary

JCPenney in Lexington is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and ensuring merchandise standards are met.

You will train and develop staff to execute sales-building programs, oversee omnichannel processes, and maintain presentation across the floor, including specialty areas. The role emphasizes leadership, accountability, and delivering results.

Qualifications

• Directs customer service and sales activities in store; resolves customer issues and concerns.
• Manages merchandise standards through Put to Fixture, SET, and Visual process execution.
• Trains, mentors and coaches associates on omnichannel processes and store procedures.
• Leads and develops specialty areas (Fine Jewelry, Mattress, Window) to drive sales.

Responsibilities

• Directs customer service and sales activities in store; resolves customer issues and concerns.
• Oversees merchandise presentation and visual displays to maximize sales.

Skills

Customer service focus

Leadership

Merchandise planning

Team coaching

Job description

JCPenney in Lexington is seeking a Sales Floor Supervisor to drive customer service and profitable sales growth by leading associates and ensuring merchandise standards are met.

You will train and develop staff to execute sales-building programs, oversee omnichannel processes, and maintain presentation across the floor, including specialty areas. The role emphasizes leadership, accountability, and delivering results.