Retail Customer Experience Lead

JCPenney; Centerville (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney in Centerville, OH seeks a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout experience strategies. You will model executive-level service, schedule staff efficiently, and participate in training initiatives across the store.

Key responsibilities include directing customer service activities, training cashiers on checkout procedures, managing staffing for peak times, and coordinating hiring and

Qualifications

• Customer-focused service approach and ability to resolve issues
• Leadership and coaching capabilities for frontline staff
• Ability to plan and schedule staff for peak times
• Willingness to participate in company training initiatives

Responsibilities

• Direct customer service activities and model excellent service
• Train and coach cashiers on checkout procedures and POS use
• Shift resources to optimize checkout throughput and reduce wait times
• Coordinate interview processes, new hire orientations, and ongoing training
• Support shrink and safety initiatives and meet iCAP program standards

Skills

Customer service

Coaching

Team leadership

Training

Problem solving

Time management

Job description

JCPenney in Centerville, OH seeks a Customer Experience Supervisor I to drive profitable sales growth by leading associates, coaching on customer service, and delivering checkout experience strategies. You will model executive-level service, schedule staff efficiently, and participate in training initiatives across the store.

Key responsibilities include directing customer service activities, training cashiers on checkout procedures, managing staffing for peak times, and coordinating hiring and