Retail Sales Floor Lead & Customer Experience Coach

Lowe's; Hagerstown (MD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off

401(k) Plan with company match

Employee discounts

Job summary

Lowes is seeking a Sales Floor Department Supervisor to lead a team of associates and deliver exceptional customer service in-store. You will coach staff, delegate daily tasks, manage performance, and ensure department coverage while handling both customer-facing and back-end activities.

The role emphasizes coordinating merchandising input, safeguarding store safety, and providing input to improve sales outcomes.

Qualifications

• High School Diploma or equivalent or equivalent experience in retail.
• 3 years of experience in a retail environment or 5 years in retail is acceptable.
• Experience providing direction or supervision to teams.
• Experience supporting or participating in training and mentoring associates.
• Experience working cross-functionally and using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration if required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, and ensure adequate department coverage.
• Engage in customer-facing activities and store safety responsibilities, including safety walks and hazard reporting.

Skills

Customer service

Team leadership

Cross-functional collaboration

Microsoft Office

Sales knowledge

Pro customer support

Store safety awareness

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowes is seeking a Sales Floor Department Supervisor to lead a team of associates and deliver exceptional customer service in-store. You will coach staff, delegate daily tasks, manage performance, and ensure department coverage while handling both customer-facing and back-end activities.

The role emphasizes coordinating merchandising input, safeguarding store safety, and providing input to improve sales outcomes.