Sales Floor Lead: Customer Service & Merch Visuals

JCPenney; Maumee (OH); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision benefits

Paid vacation/holidays

Job summary

JCPenney in Maumee, OH is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing sales-building programs.

The role involves supporting inventory, RFID processes, visual merchandising, and omnichannel tasks while maintaining a clean, organized store environment and meeting performance standards.

Qualifications

• Excellent customer service and communication skills essential.
• Ability to lead and develop associates and drive sales.
• Knowledge of store merchandising and inventory processes preferred.

Responsibilities

• Deliver outstanding customer service and drive sales performance.
• Assist with restocking, RFID tagging, and inventory processes.
• Support visual merchandising and store presentation according to guidelines.
• Assist omnichannel processes including online ordering and store pickup.
• Participate in general operations and inventory controls to prevent shrink.

Skills

Customer service

Team leadership

Merchandise knowledge

Inventory management

Tools

RFID systems

POS system

Job description

JCPenney in Maumee, OH is seeking a Sales Floor Assistant to drive customer service and profitable sales growth by leading associates, managing merchandise standards, and executing sales-building programs.

The role involves supporting inventory, RFID processes, visual merchandising, and omnichannel tasks while maintaining a clean, organized store environment and meeting performance standards.