Sales Floor Lead: Customer Service & Merchandising

JCPenney; Florida; Sur place; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Associate discount

Benefits package

401(k) match

Résumé du poste

JCPenney is seeking a Sales Floor Assistant responsible for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training and developing associates and executing sales building programs.

Core responsibilities include customer service, restock and RFID/inventory, SET/visuals, omnichannel support, general operations and performance standards.

Qualifications

• Results - drive sales and customer service; improve store performance.
• Ownership - take accountability for actions and outcomes.
• Intensity - maintain energy and urgency to serve customers.

Responsabilités

• Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems.
• Door to Floor / Restock / RFID & Inventory - Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Contributes to merchandise receipt and reverse logistics processes.
• SET / Visual / Environment - Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
• Omnichannel (SVG 2-3 only) - Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• General Operations - Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Performance Standards - Supports company shrink and safety initiatives.

Connaissances

Customer service

Merchandise planning

Team leadership

Inventory control

Description du poste

JCPenney is seeking a Sales Floor Assistant responsible for driving customer service to achieve profitable sales growth by leading and engaging associates, managing merchandise standards and execution, training and developing associates and executing sales building programs.

Core responsibilities include customer service, restock and RFID/inventory, SET/visuals, omnichannel support, general operations and performance standards.