Sales Floor Assistant: Customer Experience & Visual Merchandising

JCPenney; Vienna (WV); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and sales growth by leading associates, maintaining merchandise standards, and executing company programs on the sales floor.

The role emphasizes restocking, inventory checks, visual merchandising, and omnichannel support, requiring strong teamwork and communication to deliver a clean, organized store environment and a superior shopping experience.

Qualifications

• Experience in delivering outstanding customer service.
• Ability to lead and engage associates to achieve sales goals.
• Knowledge of merchandise standards and execution processes.

Responsibilities

• Provide excellent customer service and resolve issues.
• Assist with restock, RFID, and inventory processes.
• Support SET/visual merchandising and floor moves.
• Assist omnichannel tasks including Buy Online, Pickup In Store and Ship from Store as needed.
• Support operations such as transfers and returns, and participate in annual inventory.

Skills

Customer service

Team leadership

Merchandise standards

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and sales growth by leading associates, maintaining merchandise standards, and executing company programs on the sales floor.

The role emphasizes restocking, inventory checks, visual merchandising, and omnichannel support, requiring strong teamwork and communication to deliver a clean, organized store environment and a superior shopping experience.