Sales Floor Lead: Customer Service & Merchandising

JCPenney; Dardenne Prairie (MO); On-site; USD 22,730 - 28,419; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitability by leading associates, maintaining merchandise standards, and executing sales-building programs.

Responsibilities include engaging with customers, restocking, RFID/inventory tasks, SET and visual merchandising, omnichannel support, and contributing to stockroom organization. The role emphasizes accountability, teamwork, and performance in a fast-paced retail environment.

Responsibilities

• Customer Service & Sales - Models and holds team accountable for delivering outstanding customer service.
• Door to Floor / Restock / RFID & Inventory - Supports merchandise placement plans and inventory processes.
• SET / Visual / Environment - Assists with floor moves, graphics, and visual detailing per guidance.
• Omnichannel - Assists with jcp.com orders and returns as needed.
• General Operations - Supports returns, transfers, and annual inventory processes.

Job description

JCPenney is seeking a Sales Floor Assistant to drive customer service and profitability by leading associates, maintaining merchandise standards, and executing sales-building programs.

Responsibilities include engaging with customers, restocking, RFID/inventory tasks, SET and visual merchandising, omnichannel support, and contributing to stockroom organization. The role emphasizes accountability, teamwork, and performance in a fast-paced retail environment.