Sales Floor Lead - Customer Experience & Team Coaching

Lowe's; Greer (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

Lowe's in Greer, SC seeks a Sales Floor Department Supervisor to lead a team, deliver outstanding service, and maintain store readiness. You will coach staff, manage tasks, and ensure safe operations while driving sales and customer satisfaction.

Responsibilities include guiding associates across departments, conducting safety practices, and communicating goals to the team. Occasional MOD duties and light travel may be required.

Qualifications

• High School Diploma or equivalent required.
• 3 years of experience in a retail environment, or 5 years if no 3-year option.
• 1 year of experience in customer service.
• 1 year of experience supporting Pro customers (Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Provide resources and tools to support those directly helping customers.
• Assist with down stocking and area recovery and merchandising input.
• Monitor use of store power equipment and coach safe lifting practices.
• Lead and enable a team to deliver the best customer experience, including coaching and performance management.
• Greet customers, clarify needs, identify solutions, and close sales.
• May open/close the store or serve as manager-on-duty (MOD).
• Occasionally travel to meetings or trainings to support neighboring stores.

Skills

Retail experience

Customer service

Leadership

Training mentoring

Cross-functional collaboration

Microsoft Office Suite

Pro customers experience

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's in Greer, SC seeks a Sales Floor Department Supervisor to lead a team, deliver outstanding service, and maintain store readiness. You will coach staff, manage tasks, and ensure safe operations while driving sales and customer satisfaction.

Responsibilities include guiding associates across departments, conducting safety practices, and communicating goals to the team. Occasional MOD duties and light travel may be required.