Retail Sales Floor Lead - Customer Focus & Team Coaching

Lowe's; Harper Woods (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowe’s is seeking a Sales Floor Department Supervisor to lead and coach associates across departments, ensuring outstanding customer service and store readiness. The role involves safety coaching, merchandising input, and cross-functional collaboration to meet sales and service goals.

The position supports managers, may open/close the store, and requires availability across morning, afternoon, and evening shifts. Experience in retail and Pro customer support is preferred.

Qualifications

• High School Diploma or equivalent required; 3 years retail experience or 5 years retail experience
• 1 year of customer service experience
• 1 year experience supporting Pro customers (for Pro Department Supervisor)
• Experience directing or supervising teams
• Experience training, mentoring and developing associates
• Experience cross-functional collaboration
• Proficiency with Microsoft Office Suite
• Ability to obtain required sales-related licensure or registration

Responsibilities

• Provide resources and tools to support those directly helping customers
• Assist with down stocking and area recovery and merchandising decisions
• Coach employees on safety, lifting techniques and use of store power equipment
• Supervise associates across departments as needed to meet store demands
• Communicate issues, praises, and morale to management; identify best practices to improve sales and service
• May occasionally open/close the store or act as manager-on-duty (MOD)
• Travel to meetings/trainings or to support neighboring stores on occasion

Skills

Customer service

Leadership

Team supervision

Cross-functional collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s is seeking a Sales Floor Department Supervisor to lead and coach associates across departments, ensuring outstanding customer service and store readiness. The role involves safety coaching, merchandising input, and cross-functional collaboration to meet sales and service goals.

The position supports managers, may open/close the store, and requires availability across morning, afternoon, and evening shifts. Experience in retail and Pro customer support is preferred.