Retail Floor Lead: Customer Experience & Team Coach

Lowe's Home Centers, LLC; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Lowe’s Home Centers, LLC is seeking a Sales Floor Department Supervisor to lead a team delivering exceptional customer service, maintaining a clean, safe, and stocked store, and supporting merchandising decisions.

You will coach and train associates, delegate daily tasks, monitor performance, and ensure department coverage while handling both customer-facing and non-customer-facing activities. Occasional MOD duties and occasional travel for meetings may apply.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.

Responsibilities

• Provide coaching and training to associates to deliver the best customer experience.
• Delegate, follow up on daily tasks, manage performance and department coverage.
• Oversee customer-facing activities and non-customer-facing tasks, and store safety responsibilities.
• Communicate best practices to the team to inspire customer-focused behavior and achieve goals.
• Supervise associates in other departments when needed to meet store demands.
• Open or close the store or serve as manager-on-duty (MOD) as needed.
• Travel for meetings or trainings may be required occasionally.

Skills

Customer service

Leadership

Coaching

Training

Cross-functional teamwork

Safety awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s Home Centers, LLC is seeking a Sales Floor Department Supervisor to lead a team delivering exceptional customer service, maintaining a clean, safe, and stocked store, and supporting merchandising decisions.

You will coach and train associates, delegate daily tasks, monitor performance, and ensure department coverage while handling both customer-facing and non-customer-facing activities. Occasional MOD duties and occasional travel for meetings may apply.