Retail Sales Floor Supervisor & Team Coach

Lowe's; Hagerstown (MD); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Job summary

Lowe's is seeking a Sales Floor Department Supervisor in a retail setting. The role focuses on leading a team to deliver exceptional customer service, coaching associates, and ensuring a clean, safe store with stocked products.

The position involves customer engagement, down stocking, inventory management, and adherence to safety procedures. The supervisor will work with store leaders to implement best practices, ensure adequate department coverage, and may serve as MOD.

Qualifications

• High School Diploma or equivalent (or 5 years retail experience).
• 1 year of customer service experience.
• 1 year of Pro customers experience (if supervising Pro dept).
• Experience directing or supervising teams (with or without direct reports).
• Experience training, mentoring and developing associates.

Responsibilities

• Lead and enable a team of associates to deliver the best customer experience.
• Coach and train associates, delegate tasks, and manage performance.
• Oversee customer-facing activities, sales, and store safety.
• Collaborate with store leaders to share best practices and drive results.
• Occasionally open/close the store or act as manager-on-duty (MOD).

Skills

Customer service

Leadership experience

Training & mentoring

Cross-functional collaboration

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Store computer systems

Job description

Lowe's is seeking a Sales Floor Department Supervisor in a retail setting. The role focuses on leading a team to deliver exceptional customer service, coaching associates, and ensuring a clean, safe store with stocked products.

The position involves customer engagement, down stocking, inventory management, and adherence to safety procedures. The supervisor will work with store leaders to implement best practices, ensure adequate department coverage, and may serve as MOD.