Retail Floor Supervisor - Lead & Coach Teams

Lowe's Companies, Inc.; Spartanburg (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Lowe's Stores in Spartanburg, SC is seeking a Sales Floor Department Supervisor to lead a team delivering exceptional customer service and maintain a safe, well-stocked store.

You will coach associates, train staff, delegate daily tasks, and monitor performance to ensure high standards and strong store coverage. This role requires strong leadership, retail experience, and a focus on customer needs.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, and manage performance.
• Ensure adequate department coverage and handle both customer-facing and back-of-house duties.
• Promote safety, conduct safety walks, and report hazards; advise lifting directions as needed.
• Collaborate with store leadership to share best practices and meet sales/service goals.

Skills

Customer service

Team supervision

Microsoft Office

Communication

Pro customer service

Cross-functional collaboration

Sales

Lifting 25 pounds

Education

High School Diploma or equivalent

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's Stores in Spartanburg, SC is seeking a Sales Floor Department Supervisor to lead a team delivering exceptional customer service and maintain a safe, well-stocked store.

You will coach associates, train staff, delegate daily tasks, and monitor performance to ensure high standards and strong store coverage. This role requires strong leadership, retail experience, and a focus on customer needs.