Sales Floor Associate - Retail & Visual Merchandising

JCPenney; Wilmington (NC); On-site; USD 12,398 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Eight paid holidays

Job summary

JCPenney is seeking a Sales Floor Associate to deliver exceptional customer service, assist shoppers with product selection, and support daily store operations. The role emphasizes teamwork, problem-solving, and maintaining a positive shopping environment.

Key duties include greeting customers, helping with merchandise placement, restocking, and participating in omnichannel service processes to ensure a smooth customer experience from online orders to in-store pickups.

Qualifications

• Greets and assists customers in finding products and delivers outstanding customer service
• Partners with other team members when additional support is needed
• Actively listens to customer issues in a calm and agreeable manner to resolve problems

Responsibilities

• Greet customers and assist with product selection on the sales floor
• Support restocking, merchandising, and stockroom organization as needed
• Assist with omnichannel processes including Buy Online Pick Up In Store and Ship from Store as needed
• Contribute to store operations such as transfers, returns, and loss prevention activities
• Maintain high standards for product presentation and store cleanliness

Skills

Customer service

Sales orientation

Team collaboration

Job description

JCPenney is seeking a Sales Floor Associate to deliver exceptional customer service, assist shoppers with product selection, and support daily store operations. The role emphasizes teamwork, problem-solving, and maintaining a positive shopping environment.

Key duties include greeting customers, helping with merchandise placement, restocking, and participating in omnichannel service processes to ensure a smooth customer experience from online orders to in-store pickups.