Retail Floor Specialist: Customer Service & Merchandising

JCPenney; Mentor (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney is seeking a Sales Floor Associate to assist customers, help with product placement, and support both in-store and online order activities. You will help maintain the selling floor, manage stockroom organization, and contribute to restocking programs.

The role emphasizes customer service, teamwork, and proactive problem solving to drive sales and ensure a positive shopping experience for guests at the Mentor, Ohio store.

Qualifications

• Experience in customer service and sales environments.
• Ability to collaborate with team members to resolve issues.
• Willingness to assist with restocking and visual merchandising tasks.

Responsibilities

• Greet and assist customers, delivering outstanding service.
• Support stock, restock, and inventory processes.
• Assist with floor sets, merchandising and visual detailing.
• Support omnichannel processes including order pickups and returns.
• Help maintain store operations, shrink control and safety standards.

Skills

Customer service

Sales

Inventory management

Team collaboration

Problem solving

Job description

JCPenney is seeking a Sales Floor Associate to assist customers, help with product placement, and support both in-store and online order activities. You will help maintain the selling floor, manage stockroom organization, and contribute to restocking programs.

The role emphasizes customer service, teamwork, and proactive problem solving to drive sales and ensure a positive shopping experience for guests at the Mentor, Ohio store.