Retail Sales Floor Associate — Customer Care & Merch

JCPenney; Fort Worth (TX); Vor Ort; USD 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Associate discount

Benefits package

Paid holidays

Zusammenfassung

JCPenney is seeking a Sales Floor Associate to help customers, restock, and keep the selling floor organized. You will greet shoppers, assist in product selection, resolve issues calmly, and support seamless omnichannel orders when needed.

This role rewards teamwork, reliability, and a strong customer focus. Retail experience is preferred. The company offers medical/dental/vision benefits, life insurance, paid vacation/holidays, and a 401(k) with company match, plus associate discounts.

Qualifikationen

• 1-2 years of retail experience.
• Excellent customer service and communication.
• Ability to work collaboratively with team.

Aufgaben

• Greets and assists customers in finding products and delivers outstanding customer service.
• Partners with other team members when additional support is needed.
• Actively listens to customer issues in a calm and agreeable manner to resolve problems.
• Follows placement directions to effectively place set merchandise statements.
• Contributes to merchandise receipt and reverse logistics processes.
• Assists with the execution of inventory processes.
• Contributes to the Shoe on Display restocking process, including mismates and stockroom organization.
• Contributes to the restock program to identify replenishment opportunities.
• Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing.
• Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale.
• Helps oversee and maintain all fitting room and sales floor recovery processes.
• Contributes to the execution of visual elements to support merchandising statements.
• Responsible for stockroom maintenance.
• Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.
• Assists with the Defective process execution to ensure integrity of inventory and prevent shrink.
• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Kenntnisse

Customer service

Sales ability

Team collaboration

Problem solving

Jobbeschreibung

JCPenney is seeking a Sales Floor Associate to help customers, restock, and keep the selling floor organized. You will greet shoppers, assist in product selection, resolve issues calmly, and support seamless omnichannel orders when needed.

This role rewards teamwork, reliability, and a strong customer focus. Retail experience is preferred. The company offers medical/dental/vision benefits, life insurance, paid vacation/holidays, and a 401(k) with company match, plus associate discounts.