Sales & Customer Solutions Rep – Earn Up to $70k+

Jobtome; Davidson (OK); On-site; USD 25,000 - 55,000; Full time

Benefits offered by this job

Incentives

Free Spectrum services

Discounted Spectrum services

Career growth

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to resolve billing inquiries, answer product questions, and upsell Spectrum services. The role emphasizes customer satisfaction, professional communication, and achievement of activity goals in a call center environment.

You will process orders in the billing system, explain Spectrum products, and handle inquiries with a focus on retention and revenue growth.

Qualifications

• 2+ years of call center experience in customer service or phone sales
• High school diploma or equivalent
• Ability to read, write, speak and understand English
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Customer service

Sales techniques

Communication

English proficiency

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Billing system

PC skills

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to resolve billing inquiries, answer product questions, and upsell Spectrum services. The role emphasizes customer satisfaction, professional communication, and achievement of activity goals in a call center environment.

You will process orders in the billing system, explain Spectrum products, and handle inquiries with a focus on retention and revenue growth.