Sales & Customer Solutions Rep - Upsell to $70K+ Potential

Jobtome; Midland (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives that can raise earnings

Career growth opportunities

Job summary

Spectrum seeks a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries and upsell Spectrum services, with pay starting at $18/hour and incentives that can push annual earnings beyond $70,000.

Office-based role emphasizing professionalism, strong communication, and the ability to work variable hours, including weekends. Spectrum is an Equal Opportunity Employer, offering competitive benefits and opportunities for career growth

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience
• High school diploma or equivalent
• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video, data and voice

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English fluency

Customer service

Call center

Upselling

Billing systems

Communication skills

Problem solving

PC proficiency

Education

High school diploma

Tools

Billing software

Job description

Spectrum seeks a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries and upsell Spectrum services, with pay starting at $18/hour and incentives that can push annual earnings beyond $70,000.

Office-based role emphasizing professionalism, strong communication, and the ability to work variable hours, including weekends. Spectrum is an Equal Opportunity Employer, offering competitive benefits and opportunities for career growth