Sales & Customer Solutions Specialist — $18/hr + Upsell & Free Services

Jobtome; Iron Station (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to help retain customers and upsell Spectrum services. You will resolve billing inquiries, explain products, and support a high-quality customer experience in a fast-paced office setting.

The role requires strong English communication, 2+ years of call center or sales experience, and the ability to work variable hours, including weekends. Spectrum offers competitive pay and incentives along with free and discounted services.

Qualifications

• High school diploma or equivalent.
• Excellent English communication skills (reading, writing, speaking).
• 2+ years in call center or sales roles.
• Ability to upsell and retain customers.
• Proficient with basic computer tools and billing systems.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum video, data, and phone services.
• Maintain professionalism in all customer interactions.
• Follow call handling metrics to meet activity goals.
• Process orders in the billing system for retained accounts.
• Explain Spectrum products and compare with competitors.
• Support customer experience improvements during transactions.

Skills

Customer service

English communication

Phone sales

Billing systems

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Billing system

PC proficiency

MS Office

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to help retain customers and upsell Spectrum services. You will resolve billing inquiries, explain products, and support a high-quality customer experience in a fast-paced office setting.

The role requires strong English communication, 2+ years of call center or sales experience, and the ability to work variable hours, including weekends. Spectrum offers competitive pay and incentives along with free and discounted services.