Customer Solutions & Upsell Specialist — $18+/hr

Jobtome; High Shoals (NC); On-site; USD 25,000 - 47,000; Full time

Benefits offered by this job

Free Spectrum services

Competitive incentives

Career growth

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will retain customers and upsell Spectrum's services, contributing to revenue growth and customer satisfaction.

The role requires ability to work with English, handle billing inquiries, resolve issues, and use the billing system. It offers competitive pay starting at $18/hour and incentives that can push annual pay over $70,000 for top performers. Office-based environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in call centers or sales is preferred.
• Ability to read, write, speak, and understand English.
• Familiarity with billing systems is a plus.

Responsibilities

• Resolve billing inquiries and product questions.
• Upsell Spectrum services (video, internet, phone).
• Maintain professional interactions with customers.
• Meet activity and call handling metrics.
• Process orders in the billing system for retained or new sales.
• Explain Spectrum products and compare with competitors.
• Enhance customer experience with every transaction.

Skills

English proficiency

Customer service

Sales techniques

Communication skills

Billing systems

Computer literacy

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will retain customers and upsell Spectrum's services, contributing to revenue growth and customer satisfaction.

The role requires ability to work with English, handle billing inquiries, resolve issues, and use the billing system. It offers competitive pay starting at $18/hour and incentives that can push annual pay over $70,000 for top performers. Office-based environment.