Sales & Customer Solutions Rep: Upsell & Retain

Jobtome; Stanley (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to resolve billing inquiries and upsell Spectrum services, while enhancing customer satisfaction and driving revenue growth. The role requires 2+ years in call center customer service or phone sales and strong communication skills.

Working conditions are an office environment with variable hours, including weekends and holidays. Competitive pay starts at $18/hour with incentives that can raise earnings beyond $70k annually.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Ability to work variable hours; weekends, holidays, and split days off.
• Proven verbal and written communication skills.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service skills

Upselling techniques

Communication skills

Problem solving

Tech-savvy

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to resolve billing inquiries and upsell Spectrum services, while enhancing customer satisfaction and driving revenue growth. The role requires 2+ years in call center customer service or phone sales and strong communication skills.

Working conditions are an office environment with variable hours, including weekends and holidays. Competitive pay starts at $18/hour with incentives that can raise earnings beyond $70k annually.