Sales & Customer Solutions Specialist

Jobtome; Buda (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives and commissions

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to retain customers and upsell our services. You will engage customers, resolve billing questions, and explain Spectrum products while aiming to exceed activity goals in a professional manner.

The role includes order processing in the billing system and delivering a high level of customer satisfaction, with competitive pay and incentives that can push annual earnings beyond $70,000 for top performers.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, speak and understand English.
• Experience in call center or sales environment preferred.
• Strong communication and problem solving skills.
• Ability to work variable hours including weekends.

Responsibilities

• Resolve billing inquiries and product questions.
• Retain customers and upsell Spectrum services.
• Maintain professionalism in every interaction.
• Meet activity goals per call handling metrics.
• Process orders in the billing system for retained accounts.

Skills

English proficiency

Customer service

Communication skills

Problem solving

Sales techniques

Multitasking

Professional conduct

Technology literacy

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to retain customers and upsell our services. You will engage customers, resolve billing questions, and explain Spectrum products while aiming to exceed activity goals in a professional manner.

The role includes order processing in the billing system and delivering a high level of customer satisfaction, with competitive pay and incentives that can push annual earnings beyond $70,000 for top performers.