Sales & Customer Solutions Rep — Upsell & Retain ($70k)

Jobtome; Mount Holly (VT); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell Spectrum services. The role emphasizes solving billing questions, explaining products, and driving revenue growth.

Ideal candidates have call center experience, strong English communication, and ability to work variable hours, including weekends. We offer competitive pay and full benefits as part of building a long-term career with Spectrum.

Qualifications

• Customer-focused role requiring effective communication and problem-solving.
• Familiarity with cable TV, internet, and voice services is preferred.
• Experience in call handling and achieving sales or service goals is desirable.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions.
• Apply telephone-based techniques to retain customers and upsell services.
• Maintain professionalism in every customer interaction.
• Meet activity goals by following call handling metrics.
• Process orders within the billing system for retained accounts and new sales.
• Explain Spectrum products clearly and compare with competitors.
• Support customer experience improvements through every transaction.

Skills

English proficiency

Cable services knowledge

Customer service

Sales techniques

Phone sales

Billing system proficiency

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell Spectrum services. The role emphasizes solving billing questions, explaining products, and driving revenue growth.

Ideal candidates have call center experience, strong English communication, and ability to work variable hours, including weekends. We offer competitive pay and full benefits as part of building a long-term career with Spectrum.