Sales & Customer Solutions Specialist — Upsell & Earn

Jobtome; Lake Wylie (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,

Incentives with potential to earn over

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to be the first line of contact in our in-office call centers. You’ll handle inbound calls, resolve billing inquiries, and identify opportunities to upsell or cross-sell products while strengthening customer satisfaction.

Requirements include a high school diploma and at least 1 year of sales experience, plus the ability to read, write, speak and understand English.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.
• Ability to use computer and multiple software applications simultaneously.
• Ability to demonstrate a record of success in your sales career to date.

Responsibilities

• Manage inbound calls and resolve issues in real time to retain customers.
• Upsell or cross-sell Spectrum products and services as appropriate while strengthening customer satisfaction and loyalty.
• Explain products and services clearly and accurately, including competitors’ offerings, to retain and re-sell to customers.
• Master order processing within the billing system for retained accounts, new sales, and account lookups.

Skills

English fluency

Sales experience

Education

High school diploma

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to be the first line of contact in our in-office call centers. You’ll handle inbound calls, resolve billing inquiries, and identify opportunities to upsell or cross-sell products while strengthening customer satisfaction.

Requirements include a high school diploma and at least 1 year of sales experience, plus the ability to read, write, speak and understand English.