Sales & Customer Solutions Rep: Upsell, Resolve & Delight

Jobtome; Matthews (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in one of our call centers. You will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand.

In this individual contributor role, you will build a rewarding career with competitive pay starting at

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.
• Ability to use computer and multiple software applications simultaneously.
• Demonstrated success in your sales career to date.

Responsibilities

• Actively supporting efforts to simplify and enhance customer experience while maintaining professionalism.
• Meeting or exceeding customer solutions activity goals using telephone-based techniques.
• Responding promptly to inbound calls and addressing billing inquiries and service complaints.
• Mastering order processing within the billing system for retained accounts and new sales.
• Explaining products and services to retain and re-sell to customers.

Skills

English proficiency

Clear communication

Flexible schedule

Telecom services knowledge

Multitask software

Sales track record

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in one of our call centers. You will be the first point of contact for customers, managing inbound calls, investigating concerns, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services as appropriate while strengthening customer satisfaction, loyalty, and the Spectrum brand.

In this individual contributor role, you will build a rewarding career with competitive pay starting at