Sales & Customer Solutions Rep - Call Center (Upsell & Retain)

SPECTRUM; Davidson (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative for our in-office call center. You will be the first point of contact, handling inbound calls, investigating concerns, and resolving issues in real time while identifying opportunities to upsell or cross-sell services.

Competitive pay starts at $18/hour with incentives to reach over $80,000 annually for top performers. Responsibilities include managing billing inquiries, processing orders, and explaining Spectrum products clearly

Qualifications

• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Must be available to work a flexible schedule and overtime as requested.
• Bilingual in Spanish & English.

Responsibilities

• Handle inbound calls and resolve customer issues in real time.
• Upsell or cross-sell Spectrum products and services.
• Process orders and answer billing inquiries and pricing questions.
• Maintain professional, solutions-oriented customer interactions.

Skills

Sales experience

Customer service

Communication skills

Bilingual Spanish & English

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative for our in-office call center. You will be the first point of contact, handling inbound calls, investigating concerns, and resolving issues in real time while identifying opportunities to upsell or cross-sell services.

Competitive pay starts at $18/hour with incentives to reach over $80,000 annually for top performers. Responsibilities include managing billing inquiries, processing orders, and explaining Spectrum products clearly