Inbound Sales & Customer Solutions Specialist

Jobtome; Concord (NH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Spectrum employee benefits

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in a U.S. call center.

You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening satisfaction and loyalty. The role requires a high school diploma or equivalent and 1+ years of sales experience, with strong English communication and the ability to use multiple software applications.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Strong verbal and written English communication.
• Ability to work in a fast-paced call center and meet metrics.
• Experience or knowledge with telecommunications products is a plus.

Responsibilities

• Handle inbound calls as the first point of contact with customers.
• Investigate concerns, resolve issues in real time, and upsell or cross-sell where appropriate.
• Explain products and services clearly to customers and retain accounts.
• Process orders in the billing system for retained accounts and new sales.
• Meet or exceed customer solutions activity goals.

Skills

Sales experience

Customer service

English proficiency

Clear communication

Flexible schedule

Telecom products knowledge

Computer skills

Sales record of success

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in a U.S. call center.

You will be the first point of contact for customers, handling inbound calls, resolving issues in real time, and identifying opportunities to upsell or cross-sell products and services while strengthening satisfaction and loyalty. The role requires a high school diploma or equivalent and 1+ years of sales experience, with strong English communication and the ability to use multiple software applications.