Sales & Customer Solutions Rep — In-Office & Upsell Growth

Jobtome; Stanley (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to manage inbound calls, resolve issues, and upsell services in a fast-paced, in-office call center. The role focuses on maintaining customer satisfaction and achieving solutions targets.

The position requires a high school diploma, 1+ years of sales experience, and bilingual Spanish/English abilities. Expect a Monday–Friday schedule with opportunities to grow within Spectrum.

Qualifications

• Ability to read, write, speak and understand English.
• Ability to communicate in a clear, professional manner.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.
• Ability to use computer and multiple software applications simultaneously.
• Ability to demonstrate a record of success in your sales career to date.
• Bilingual in Spanish & English.

Responsibilities

• Handle inbound calls and resolve customer issues in real time.
• Upsell or cross-sell products and services where appropriate.
• Process orders and lookups in the billing system for retained accounts and new sales.
• Explain products and services clearly and confidently to customers.
• Maintain high levels of customer satisfaction and loyalty.

Skills

English Proficiency

Communication skills

Flexible schedule

Telecom knowledge

Computer skills

Sales track record

Bilingual Spanish/English

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to manage inbound calls, resolve issues, and upsell services in a fast-paced, in-office call center. The role focuses on maintaining customer satisfaction and achieving solutions targets.

The position requires a high school diploma, 1+ years of sales experience, and bilingual Spanish/English abilities. Expect a Monday–Friday schedule with opportunities to grow within Spectrum.