Sales & Customer Solutions Rep - Path to $70k+ with Incentives

Jobtome; Ranlo (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives and potential earnings

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, upsell Spectrum services, and process orders in the billing system. The role emphasizes professionalism, strong communication, and goal-driven performance in a busy call-center setting.

We offer competitive pay with incentives and free/discounted Spectrum services. Office environment; weekend/holiday hours may be required.

Qualifications

• Reads, writes, speaks, and understands English.
• Knowledge of Spectrum cable products: video, internet, and voice.
• Able to work variable hours including weekends and holidays.
• Communicates effectively with customers, colleagues, and vendors.
• Applies appropriate sales techniques and achieves customer solutions goals.
• Proficient with computers and consumer electronics and Spectrum tools.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions, and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum products.
• Maintain professionalism in every customer interaction.
• Exceed activity goals by following call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare them to competitors.
• Support customer experience improvements through every transaction.

Skills

English proficiency

Cable products knowledge

Customer service

Sales techniques

Communication skills

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, upsell Spectrum services, and process orders in the billing system. The role emphasizes professionalism, strong communication, and goal-driven performance in a busy call-center setting.

We offer competitive pay with incentives and free/discounted Spectrum services. Office environment; weekend/holiday hours may be required.