Sales & Customer Solutions Rep – Earn $70k+ with Incentives

Jobtome; McAdenville (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States to retain customers, upsell services, and resolve billing inquiries. You will contribute to customer satisfaction and revenue growth.

Starting pay is $18 per hour, with incentives that can push earnings above $70,000 annually. The role requires strong communication skills and knowledge of Spectrum's TV, internet and phone services.

Qualifications

• 2+ years of call center experience in customer service or sales.
• Proven verbal and written communication skills.
• Ability to read, write, speak and understand English.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum's services.
• Explain products clearly and compare with competitors.
• Process orders in the billing system for retained accounts and new sales.
• Maintain professionalism in all customer interactions.
• Support customer experience improvements in every transaction.

Skills

English proficiency

Cable products knowledge

Flexible hours

Customer communication

Sales techniques

Billing system familiarity

Verbal and written communication

Problem resolution

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States to retain customers, upsell services, and resolve billing inquiries. You will contribute to customer satisfaction and revenue growth.

Starting pay is $18 per hour, with incentives that can push earnings above $70,000 annually. The role requires strong communication skills and knowledge of Spectrum's TV, internet and phone services.