Sales & Customer Solutions Rep - Earn Up to $70K+ with Incentives

Jobtome; Round Rock (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in a on-site role to engage customers, resolve billing questions, and upsell Spectrum’s TV, internet, and mobile services. You will work to retain customers, improve satisfaction, and drive revenue growth through effective communication.

Responsibilities include handling billing issues, presenting product options, and processing orders in the billing system with professionalism and accuracy.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills in English.
• Ability to read, write and understand English; professional phone manner.
• Experience in customer service or sales is a plus.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in every interaction.
• Meet activity goals using call handling metrics like productive time and handle time.
• Process orders in the billing system for both retained accounts and new sales.

Skills

Customer service

Sales techniques

Verbal communication

Written communication

Product knowledge

Billing system familiarity

English proficiency

Problem solving

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in a on-site role to engage customers, resolve billing questions, and upsell Spectrum’s TV, internet, and mobile services. You will work to retain customers, improve satisfaction, and drive revenue growth through effective communication.

Responsibilities include handling billing issues, presenting product options, and processing orders in the billing system with professionalism and accuracy.