Sales & Customer Solutions Specialist - $18+/hr + Incentives

Jobtome; Monroe Township (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives / performance bonuses

Job summary

Spectrum in the United States is seeking a Sales and Customer Solutions Representative to retain customers and upsell services in a dynamic call center. You’ll resolve billing inquiries, explain products, and drive revenue growth while maintaining a high level of professionalism.

Starting at $18/hour with incentives that can push earnings beyond $70,000 annually, the role is full-time and office-based, with benefits and opportunities to grow your product knowledge across video, data and voice

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• 2+ years of call center or customer service experience preferred.
• Knowledge of cable TV, internet and phone products.
• Ability to work variable hours including weekends/holidays.
• Strong communication, sales and problem-solving skills.
• Proficiency with billing systems and order processing.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum services.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum products and compare to competitors.
• Maintain professionalism and courtesy in customer interactions.
• Meet activity goals using call handling metrics.
• Support customer experience improvements through transactions.
• Handle irate customers effectively.

Skills

English proficiency

Customer service

Sales techniques

Billing system

Order processing

Product knowledge

Communication skills

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum in the United States is seeking a Sales and Customer Solutions Representative to retain customers and upsell services in a dynamic call center. You’ll resolve billing inquiries, explain products, and drive revenue growth while maintaining a high level of professionalism.

Starting at $18/hour with incentives that can push earnings beyond $70,000 annually, the role is full-time and office-based, with benefits and opportunities to grow your product knowledge across video, data and voice