Sales & Customer Solutions Specialist - $18+/hr, $70k+

Spectrum, LLC; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Incentives program

Free Spectrum services

Career growth

Job summary

Spectrum, LLC is seeking a Sales and Customer Solutions Representative in Austin, TX. You’ll engage customers, resolve inquiries, and upsell Spectrum services while delivering outstanding support and revenue growth.

Join our team to build a rewarding career with competitive pay, incentives, and perks like free Spectrum services. You’ll thrive in a fast-paced environment, maintaining professionalism and driving customer loyalty across our video, data, and voice products.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Upsell Spectrum’s video, data and phone products through telephone-based techniques
• Maintain professionalism in every customer interaction
• Meet activity goals by following call handling metrics
• Process orders within the billing system for retained accounts and new sales entries
• Explain Spectrum’s products and compare them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English fluency

Cable services knowledge

Multi-channel communication

Sales techniques

Customer solutions

Tech/computer skills

Billing systems

Irate customer handling

Time management

Education

High school diploma or equivalent

Job description

Spectrum, LLC is seeking a Sales and Customer Solutions Representative in Austin, TX. You’ll engage customers, resolve inquiries, and upsell Spectrum services while delivering outstanding support and revenue growth.

Join our team to build a rewarding career with competitive pay, incentives, and perks like free Spectrum services. You’ll thrive in a fast-paced environment, maintaining professionalism and driving customer loyalty across our video, data, and voice products.