Sales & Customer Solutions Rep – Earn $70k+ with Incentives

Jobtome; Cedar Park (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Cedar Park, Texas. You will engage customers to resolve billing inquiries, upsell our services, and ensure high satisfaction while driving revenue growth.

Join a team focused on retaining customers, handling orders in the billing system, and delivering clear, professional communication. Weekend shifts may be required.

Qualifications

• 2+ years of call center or customer service experience.
• Ability to read, write, speak and understand English.
• Strong communication and problem-solving skills.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain professionalism in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and services and compare to competitors.

Skills

Customer service

Upselling

Communication skills

Ability to handle irate customers

English proficiency

Education

High school diploma or equivalent

Tools

Billing system

Phone systems

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Cedar Park, Texas. You will engage customers to resolve billing inquiries, upsell our services, and ensure high satisfaction while driving revenue growth.

Join a team focused on retaining customers, handling orders in the billing system, and delivering clear, professional communication. Weekend shifts may be required.