Sales & Customer Solutions Specialist

Jobtome; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives for top performers

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Austin, TX. You will engage customers to resolve billing questions, retain accounts, and upsell Spectrum's video, internet and phone services.

Starting pay is $18/hour with incentives that can push earnings above $70,000 annually for top performers. Requirements include a high school diploma, fluency in English, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills in English.
• Experience in customer service or call center is preferred.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English fluency

Cable products knowledge

Sales techniques

Communication skills

Computer skills

Billing system

Customer retention

Prioritization

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Austin, TX. You will engage customers to resolve billing questions, retain accounts, and upsell Spectrum's video, internet and phone services.

Starting pay is $18/hour with incentives that can push earnings above $70,000 annually for top performers. Requirements include a high school diploma, fluency in English, and strong communication skills.