Customer Solutions & Sales Specialist

Spectrum; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives

Job summary

Spectrum in Austin is seeking a Sales and Customer Solutions Representative. You will resolve billing inquiries, answer product questions, and upsell Spectrum video, data and phone services to enhance customer satisfaction and drive revenue. Starting pay is $18/hour with incentives that can push top earners beyond $70k annually.

Work in an office environment with variable hours, including weekends. You will use billing systems and demonstrate strong communication and problem-solving skills to

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• High school diploma or equivalent.
• Ability to work variable hours, including weekends.
• Experience with billing systems.

Responsibilities

• Resolve billing inquiries and product questions for customers.
• Upsell Spectrum services (video, data, phone).
• Maintain professionalism in customer interactions.
• Process orders in the billing system for retained accounts and new sales entries.
• Achieve activity goals and follow call metrics.

Skills

Customer service

Upselling

Phone sales

Communication skills

Problem solving

English proficiency

Education

High school diploma or equivalent

Tools

Billing software

Job description

Spectrum in Austin is seeking a Sales and Customer Solutions Representative. You will resolve billing inquiries, answer product questions, and upsell Spectrum video, data and phone services to enhance customer satisfaction and drive revenue. Starting pay is $18/hour with incentives that can push top earners beyond $70k annually.

Work in an office environment with variable hours, including weekends. You will use billing systems and demonstrate strong communication and problem-solving skills to