Sales & Customer Solutions Rep — $70K+ Potential

Jobtome; Pflugerville (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Pflugerville, TX to resolve billing inquiries, answer product questions and upsell Spectrum services. You will engage customers, retain accounts, and process orders with a professional, customer-focused approach.

This role starts at $18/hour with incentives that can boost annual earnings well over $70,000. A high school diploma and strong English communication are required; weekend availability may be necessary.

Qualifications

• Able to read, write, speak and understand English.
• Experience with cable/telecom products and services is a plus.
• Willingness to work variable hours, including weekends/holidays.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and services and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Excellent communication

Customer service

Telephone-based sales

Upselling

Billing system knowledge

English proficiency

Problem resolution

Professional conduct

Time management

Education

High school diploma or equivalent

Tools

Billing system software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Pflugerville, TX to resolve billing inquiries, answer product questions and upsell Spectrum services. You will engage customers, retain accounts, and process orders with a professional, customer-focused approach.

This role starts at $18/hour with incentives that can boost annual earnings well over $70,000. A high school diploma and strong English communication are required; weekend availability may be necessary.