Sales & Customer Solutions Specialist

Jobtome; Wesley Chapel (NC); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free Spectrum services

Discounted Spectrum services

Résumé du poste

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. The role focuses on retaining customers and upselling Spectrum’s video, data and phone services. Work-life in an office environment with standard shifts.

Requirements include a high school diploma, strong English skills, and experience in call centers or customer service. You’ll engage customers, resolve billing questions, and help drive revenue while delivering excellent service.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).
• Ability to work variable hours, including weekends, holidays, and split days off.
• Ability to communicate effectively with customers, suppliers and teammates in multiple channels.
• Ability to apply customer solutions and sales techniques and achieve goals.
• Effective computer and consumer electronics skills.
• Ability to use personal computer and billing system.
• Proven verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Responsabilités

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain professionalism and courtesy in every interaction.
• Achieve and exceed activity goals using call-handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare them to competitors.
• Support improvements to the customer experience through every transaction.

Connaissances

Read/write/speak English

Cable services knowledge

Customer-facing communication

Call handling skills

Proficient with billing system

PC and consumer electronics literacy

Ability to handle irate customers

Prioritization and organization

Formation

High school diploma or equivalent

Outils

Billing system

Personal computer

Description du poste

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. The role focuses on retaining customers and upselling Spectrum’s video, data and phone services. Work-life in an office environment with standard shifts.

Requirements include a high school diploma, strong English skills, and experience in call centers or customer service. You’ll engage customers, resolve billing questions, and help drive revenue while delivering excellent service.