Sales & Customer Solutions Specialist

Jobtome; Cedar Park (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. The role focuses on resolving billing inquiries, answering product questions, and retaining customers while upselling Spectrum services.

Office environment with variable hours; strong English communication and knowledge of cable products are essential. The position offers competitive pay and incentives, plus Spectrum employee perks.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call-center environment.
• Strong verbal and written communication skills in English.
• Ability to handle challenging customers and resolve issues.
• Ability to upsell and meet activity goals.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Customer service

Upselling

Communication

Problem solving

English fluency

Phone etiquette

Time management

Education

High school diploma or equivalent

Tools

Billing system

MS Office

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. The role focuses on resolving billing inquiries, answering product questions, and retaining customers while upselling Spectrum services.

Office environment with variable hours; strong English communication and knowledge of cable products are essential. The position offers competitive pay and incentives, plus Spectrum employee perks.