Sales & Customer Solutions Rep

Jobtome; Cornelius (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Incentives program

Free Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. The role emphasizes retaining customers, driving revenue, and maintaining professional communication across channels.

The position requires 2+ years in call center or customer-facing sales, and offers a path to a rewarding career with strong earning potential and employee benefits. Office environment, on-site in the United States.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English fluency

Customer service

Phone sales

Sales techniques

Communication skills

Problem resolution

Computer skills

Billing system

PC software

Education

High school diploma

Tools

Billing system

PC software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. The role emphasizes retaining customers, driving revenue, and maintaining professional communication across channels.

The position requires 2+ years in call center or customer-facing sales, and offers a path to a rewarding career with strong earning potential and employee benefits. Office environment, on-site in the United States.