Sales & Customer Solutions Rep — Call Center

Jobtome; Belmont (CA); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free Spectrum services

Discounted Spectrum services

Incentives

Résumé du poste

Spectrum in the United States is seeking a Sales and Customer Solutions Representative to retain customers and upsell video, data and voice services. You’ll handle billing inquiries, resolve issues, and drive revenue growth in a fast-paced call center environment.

Ideal candidates bring 2+ years in call center or customer service, strong English communication, and comfort with computers and billing systems. Flexibility for varied hours, including weekends, is required.

Qualifications

• 2+ years of call center experience in customer service or phone sales
• Ability to read, write, speak and understand English
• High school diploma or equivalent
• Ability to work variable hours; may include weekends, holidays, and split days off
• Strong communication and problem-solving skills
• Proficiency with basic computer and consumer electronics
• Experience explaining products and services and handling irate customers

Responsabilités

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Connaissances

English proficiency

Customer service

Communication

Problem solving

Formation

High school diploma

Outils

Billing system

Description du poste

Spectrum in the United States is seeking a Sales and Customer Solutions Representative to retain customers and upsell video, data and voice services. You’ll handle billing inquiries, resolve issues, and drive revenue growth in a fast-paced call center environment.

Ideal candidates bring 2+ years in call center or customer service, strong English communication, and comfort with computers and billing systems. Flexibility for varied hours, including weekends, is required.