Customer Solutions & Sales Specialist

Jobtome; Stanfield (OR); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell our video, data and phone services. You’ll play a pivotal role in retaining customers and driving revenue growth across our service lines.

This office-based role requires call center experience, strong communication skills, and the ability to work variable hours, including weekends and holidays, to meet activity targets and deliver excellent customer satisfaction.

Qualifications

• 2+ years of call center experience in customer service or sales.
• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Knowledge of cable TV, internet, and voice services.
• Flexible hours including weekends/holidays.
• Excellent communication and problem-solving skills.

Responsibilities

• Resolve billing inquiries and service questions.
• Retain customers and upsell products.
• Explain products and compare with competitors.
• Process orders in the billing system.
• Maintain professionalism in customer interactions.
• Support customer experience improvements.

Skills

Call center experience

Sales skills

Communication skills

English proficiency

Customer service

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell our video, data and phone services. You’ll play a pivotal role in retaining customers and driving revenue growth across our service lines.

This office-based role requires call center experience, strong communication skills, and the ability to work variable hours, including weekends and holidays, to meet activity targets and deliver excellent customer satisfaction.