Sales & Customer Solutions Specialist

Jobtome; Waxhaw (NC); Sur place; USD 25 000 - 47 000; Plein temps

Avantages offerts par ce poste

Discounted Spectrum services

Incentives leading to over $70k annual

Résumé du poste

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to engage customers, resolve billing questions, and upsell Spectrum video, data, and phone services. The role emphasizes professional communication and strong customer service, with opportunities to drive revenue and maintain satisfaction.

You will join a team in a standard office environment, with potential for flexible scheduling within required hours.

Qualifications

• 2+ years of call center experience in customer service or phone sales
• Ability to read, write, speak and understand English
• Ability to work variable hours including weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications
• Proven verbal and written communication skills

Responsabilités

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Connaissances

English proficiency

Customer service

Sales techniques

Communication skills

Problem resolution

Computer skills

Formation

High school diploma or equivalent

Outils

Billing system

CRM software

Description du poste

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to engage customers, resolve billing questions, and upsell Spectrum video, data, and phone services. The role emphasizes professional communication and strong customer service, with opportunities to drive revenue and maintain satisfaction.

You will join a team in a standard office environment, with potential for flexible scheduling within required hours.