Sales & Customer Solutions Specialist

SPECTRUM; Lake Wylie (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives up to $80k

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to serve as the first contact in our in‑office call centers. You will manage inbound calls, investigate concerns, and resolve issues in real time while spotting opportunities to upsell or cross‑sell Spectrum services.

Your role supports customer satisfaction and loyalty across voice, internet, video and mobile offerings. You will work in a fast-paced environment with a focus on accuracy, professional communication, and teamwork.

Qualifications

• 1+ years of sales experience.
• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Must be available to work a flexible schedule and overtime as requested.
• Working knowledge of telecommunications services including Video, Internet, Voice and Mobile products.
• Ability to use computer and multiple software applications simultaneously.
• Bilingual in Spanish & English.

Responsibilities

• Handle inbound calls from customers, investigate concerns, resolve issues in real time.
• Identify opportunities to upsell or cross-sell products and services as appropriate.
• Explain products and services clearly to customers to drive satisfaction and retention.
• Master order processing within the billing system for retained accounts and new sales.

Skills

Customer service

Sales experience

Bilingual Spanish/English

Communication

Computer literacy

Flexibility

Education

High school diploma or equivalent

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to serve as the first contact in our in‑office call centers. You will manage inbound calls, investigate concerns, and resolve issues in real time while spotting opportunities to upsell or cross‑sell Spectrum services.

Your role supports customer satisfaction and loyalty across voice, internet, video and mobile offerings. You will work in a fast-paced environment with a focus on accuracy, professional communication, and teamwork.