Sales & Customer Solutions Specialist

Jobtome; Pflugerville (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Pflugerville, TX. You will engage customers to resolve billing questions and upsell Spectrum video, internet, and phone services.

The role emphasizes professionalism, goal achievement, and accurate order processing in the billing system. We value clear communication, problem-solving, and the ability to adapt to variable hours, including weekends.

Qualifications

• Must have strong communication skills and ability to resolve billing inquiries.
• Experience in customer service or sales is preferred.
• Familiarity with cable/internet/phone products helps.
• Ability to work variable hours, including weekends/holidays if needed.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Apply call techniques to retain customers and upsell services.
• Maintain professionalism in every interaction and meet activity goals.
• Process orders in billing system for retained and new sales entries.
• Explain Spectrum products and compare to competitors to drive revenue.

Skills

English proficiency

Customer service

Upselling

Billing systems

Communication skills

Computer skills

Time management

Problem solving

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Pflugerville, TX. You will engage customers to resolve billing questions and upsell Spectrum video, internet, and phone services.

The role emphasizes professionalism, goal achievement, and accurate order processing in the billing system. We value clear communication, problem-solving, and the ability to adapt to variable hours, including weekends.