Call Center Sales Pro: Retain & Upsell with Great Pay

Jobtome; Pflugerville (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Internet

Free TV

Discounted mobile

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Pflugerville, TX to retain customers and upsell services. The role focuses on resolving billing inquiries, explaining products, and driving revenue growth while delivering superior service.

You will handle order processing in the billing system, communicate clearly, and adapt to varying hours, including weekends. Base pay starts at $18/hour with incentives that can push annual earnings above $70,000 for top performers.

Qualifications

• High school diploma or equivalent.
• Fluent English reading, writing, and speaking.
• Experience in call center or sales is preferred.
• Ability to work variable hours, including weekends and holidays.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum services.
• Explain products and compare with competitors to drive revenue.
• Process orders in the billing system for retained and new accounts.
• Maintain professionalism in all customer interactions.
• Help enhance customer experience with each transaction.

Skills

English proficiency

Cable services knowledge

Communication skills

Sales techniques

Customer service

Billing system proficiency

Problem-solving

Prioritization

Call center experience

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Pflugerville, TX to retain customers and upsell services. The role focuses on resolving billing inquiries, explaining products, and driving revenue growth while delivering superior service.

You will handle order processing in the billing system, communicate clearly, and adapt to varying hours, including weekends. Base pay starts at $18/hour with incentives that can push annual earnings above $70,000 for top performers.