Inbound Sales & Customer Solutions Specialist

Jobtome; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to be the first point of contact in our call centers. You will manage inbound calls, investigate concerns, resolve issues in real time, and identify upsell opportunities while strengthening customer satisfaction and loyalty.

Join a team focused on delivering outstanding service, with competitive pay starting at $18/hour and incentives that can push annual earnings beyond $80,000 for top performers.

Qualifications

• High school diploma or equivalent.
• 1+ years of sales experience.
• Ability to read, write, speak and understand English.
• Flexible schedule and overtime as requested.
• Experience with telecommunications services is a plus.

Responsibilities

• Handle inbound calls and resolve customer issues in real time.
• Identify opportunities to upsell or cross-sell products.
• Process orders within billing system for existing and new customers.
• Explain products and services clearly to retain customers.
• Maintain professional communication and customer satisfaction.

Skills

English proficiency

Sales experience

Education

High school diploma or equivalent

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to be the first point of contact in our call centers. You will manage inbound calls, investigate concerns, resolve issues in real time, and identify upsell opportunities while strengthening customer satisfaction and loyalty.

Join a team focused on delivering outstanding service, with competitive pay starting at $18/hour and incentives that can push annual earnings beyond $80,000 for top performers.